The Aurora AutoPros mission guides owners Edgar and Reneé Leon’s daily operations: to provide the highest quality mechanical repair solutions in a professional, honest, and transparent manner. They keep their environment clean, educate car owners and are family-friendly. Their customers value AutoPros’ personalized service given by ASE certified technicians. As a TechNet Professional Repair Shop, AutoPros’ customers receive a nationwide 36-month/36,000-mile warranty on all repairs that also includes roadside assistance for all invoices of $25 or more.
With just two bays at the start on April 1, 2013, over the last seven years, they’ve added four full-time employees and two more bays, working on 150 cars per month on average. They also started a towing business, Regal Towing, LLC, in 2019. With a lot of questions at the beginning, they could lean on the expertise and support of the Aurora-South Metro SBDC. Reneé Leon explains, “The SBDC staff was fantastic about following up and answering questions—from understanding financial statements to marketing. The consultants’ passion for helping grow small businesses is evident in how they present ideas and look for helpful opportunities.”
The Leons realize that people are keeping their vehicles longer, so they build on their customer relationships, receiving glowing reviews and referrals. They hold their competitive edge in several ways. Aurora AutoPros keeps up with ever-changing advancements in automotive technology by updating their equipment. They are members of the ASA (Automotive Service Association). They offer six-month no-interest financing to those who qualify. Most importantly, they maintain high-quality repairs and quick turnaround with their fleet accounts and individual customers.
Their goal is to add another technician and eventually purchase a building. Aurora AutoPros is an active member of the Aurora Chamber, and they serve on the 7-20 Memorial Foundation.
During the trying times of the COVID-19 pandemic.
The Leons have adapted to COVID-19 by keeping family, health and community as top priorities. Automotive repair was deemed an essential business, and Aurora AutoPros is grateful to be able to support the community by providing access to reliable transportation. They immediately updated their procedures to ensure safety to both customers and workforce. In addition to their practice of wearing gloves, they disinfect keys and fobs, use disposable floor mats, steering wheel and seat covers, and disinfect each vehicle. They’ve eliminated many face-to-face interactions by using text and email, sending digital inspections with videos and photos, accepting payment on the website, and more. They added pickup and delivery service to those who need it, especially during the pandemic for first responders, medical professionals, and other essential businesses and their employees. www.AuroraAutoPros.com